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250 Chapel Dr Syracuse, NY
Shipping and Returns
Free In-Store Pick Up
Shipping Method: Economy
Standard Delivery Time: 3-5 business days 
Shipping Rates: *Free Shipping on order over $100
*$25 shipping on orders under $100

Our store is currently closed in response to the COVID-19 pandemic and are not accepting returns during this time. Don't worry; hold on to the item(s) you want to return.

We will accept returns outside of our 180 day return window for the first 30 days after our stores re-open.

Returns Policy: 
45 Day Satisfaction Guarantee on all of our non-clearance merchandise. 90 Day Return Policy.

If it is within 45 days and the items are in new condition with original packaging, there is a 100% credit or refund on any item.
If it is within 45 days and the items are used or not returned with original packaging, it's not a problem, we will issue a store credit for 50% of your purchase price.
If it is between 45 - 90 days and the items are in new condition, we will a store credit for 100% of the value that can be used to purchase any product we sell.
Email for return confirmation.
All Sales Final on Clearance Items.

To return an item, just simply follow the directions below and we’ll take care of the rest!

Email for confirmation.
Print Your Confirmation email and include it in your box.
Please include a copy of your receipt.
Pack the item(s) securely. All returned products should be in the condition they were received in, as well as in their original packaging. Please remember to include all warranty cards and manuals.
Send your package via UPS or FedEx. (Please note that shipping charges cannot be refunded.)

Ship to :
        Deep Stop Scuba
        c/o Returns
        150 Township Blvd Suite 20
        Camillus, NY 13031

In the event of any questions or problems with your order, or if the product received was defective or damaged, please contact us within 60 days of receipt. We will make every effort to resolve the problem as quickly as possible